The Authority requires technically competent Suppliers to deliver the new Postal Goods and Services Framework Agreement to enable Contracting Bodies to have access to requirements for digital solutions, web- based solutions, electronic solutions as well as physical mail. ‘ WEEE Regulations’ means the Waste Electrical and Electronic Equipment Regulations 2013 (SI 2013 no 3113) ‘YPO’ means Yorkshire Purchasing Organisation The convergence in the technologies of the mail market, aided by digital technology, provides new opportunities for process improvements and cost efficiencies in relation to postal goods and/or services.

‘ User Guide’ means a technical communication document intended to give assistance to people using a particular system, good or service. For example, with 62 days in a quarter at 8.5 hours per day, all primary functions are required to be available for over 511 hours out of 527 hours covered.

As a minimum, the Authority requires 97% Up Time. ‘ Up Time’ means a % of time that all primary functions are running simultaneously out of the supported hours per quarter. ‘Unsorted Mail’ means mail that has not undergone any form of sortation. Unaddressed items of mail are delivered to all premises and/or households within an agreed radius or area. ‘Unaddressed Mail Items’ means and item of mail which does not bear an address. Sortation could also include to postcode. This could be sortation which separates the class of mail or alternatively the size of the item. Service Wraps means a set of non- core services which are bundled with a core service to form a complete package of services that are sold ‘Sorted Mail’ means mail which has undergone a level of sortation.

Software wrapper defi